A management system that provides feedback on both internal business processes and external outcomes to continuously improve strategic performance and results.

Developed by Robert S. Kaplan and David P. Norton as a coherent set of performance measures organized into four categories that includes traditional financial measures, but adds customer, internal bus [..]

A strategic, measurement-based management system, originated by Robert Kaplan and David Norton, which provides a method of aligning business activities to the strategy, and monitoring performance of strategic goals over time.

A comprehensive, top-down view of organizational performance across the entire enterprise, with a strong focus on vision, strategy and return on investment.

A strategic planning and management system that is used to tie business activities to the vision and strategy of the organization, improve internal and external communications, and monitor performance [..]

A structured measurement system based on a mix of financial and non-financial measures of business performance. A list of financial and operational measurements used to evaluate organizational or supp [..]

A balanced scorecard (BSC) is a performance measurement and management approach that recognizes that financial measures by themselves are not sufficient and that an enterprise needs a more holistic, b [..]

See Scoring a Project's Contribution. [D04353]

The concept of the balanced scorecard emerged in the early 1990s and advanced the view that simple financial or economic measures of organisational performance were inadequate to measure an organisati [..]

A management system that provides feedback on both internal business processes and external outcomes to continuously improve strategic performance and results.

is a way to measure business performance.

A strategic planning and management system used extensively by water and wastewater facility managers to align business activities to the vision and strategy of the organization, improve communication [..]

A measurement based strategic management system which provides a method of aligning business activities to the strategy, and monitoring performance of strategic goals over time. A Kaplan R.S., & Norton P.,The Balanced Scorecard (Harvard University Press) 1992

Balanced Scorecard defines a management and communication tool for companies and organizations. It is used to formulate, implement and review corporate strategies. American economists Robert S. Kaplan and David P. Norton developed the scorecard in the early 1990s. While a strategy is being implemented, progress can be determined and developments in [..]

An approach to strategic management developed in the early 1990s by Drs. Robert Kaplan and David Norton to translate an organisation' vision into a set of performance indicators distributed among four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth.

A management tool to measure, assess and improve organizational performance. The balanced scorecard develops key measures across four major perspectives (financial, customer, internal process and learning/technology). The Ohio Department of Mental Health has formally adopted the balanced scorecard as part of its strategic planning process.

A strategic performance management tool used for measuring whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy By focusing not only on financial outcomes but also on the operational, marketing and developmental inputs to these, the Balanced Scorecard helps provid [..]